Refund policy

30-Day Money-Back Guarantee

We want you and your pet to love your order. If you are not happy for any reason, contact us within 30 days of delivery and we will make it right.

How to request a return or refund
1. Email us at  "contact" page with your order number and the reason for your request.
2. We will reply within 1 to 2 business days with return instructions. Please do not send items back without contacting us first, because returns go to a different address than the one on your package.
3. Once the return is received and checked, we will refund your original payment method within 5 business days.

Damaged, defective or wrong items
If your item arrives damaged, defective, or is not what you ordered, email us a photo within 30 days of delivery. We will send a free replacement or a full refund. You will not need to send the item back.

Conditions
- Returned items should be unused, clean, and in their original packaging where possible.
- For change-of-mind returns, return shipping is paid by the customer. Original shipping was free, so nothing is deducted from your refund.
- For hygiene reasons, grooming products that have been used on a pet can only be returned if they are defective.
- Refunds go back to the original payment method. Your bank may take a few extra days to show the credit.

Exchanges
The fastest way to get a different color or item is to return the one you have for a refund and place a new order.

Cancellations
You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number.