How much is shipping?
Standard shipping is free on every US order.
How long will my order take?
Orders are prepared within 1 to 2 business days and most arrive 3 to 9 business days after purchase. Each product page shows its own delivery estimate. You'll get a tracking number by email as soon as your order ships.
Do you ship outside the United States?
Not yet. We currently ship to US addresses only.
What if my pet doesn't like it?
You're covered by our 30-day money-back guarantee. Email us within 30 days of delivery and we'll send return instructions. See our Refund Policy for details.
My item arrived damaged. What do I do?
Email us a photo within 30 days of delivery and we'll send a free replacement or a full refund. No need to send it back.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible with your order number.
Is it safe for my pet?
Always read the product instructions and supervise your pet the first few times they use a new toy or grooming tool. If your pet has a health condition, check with your vet first.
How do I contact you?
Send us a message through our contact page. We reply within 1 to 2 business days.